Grievance Redressal
Have a complaint?
Clients can seek clarification if they have any queries, and are entitled to make a complaint in writing, orally or telephonically. Email us at ia.yellowsand@gmail.com, call +91 82098 99551, or send a letter to P. #121, Shiv Colony, Tonk Road, Jaipur. We aim to resolve every grievance within 30 days.
If your complaint isn't resolved to your satisfaction
- SEBI SCORES portal
Lodge a complaint with SEBI on the centralised, web-based SCORES platform, which lets you track its status. Refer SEBI Circular No. SEBI/HO/OIAE/IGRD/CIR/P/2023/156 dated September 20, 2023.
scores.sebi.gov.in Read the circular - Online Dispute Resolution (ODR)
Disputes may also be resolved through the ODR mechanism on the SMART ODR portal. Refer SEBI Master Circular No. SEBI/HO/OIAE/OIAE_IAD-3/P/CIR/2023/195 dated July 31, 2023 (updated as on December 28, 2023).
smartodr.in Read the master circular
Complaints data
Disclosed monthly by the 7th of the succeeding month, per SEBI requirements.
| Received from | Pending at end of last month | Received | Resolved* | Total Pending# | Pending > 3 months | Avg. resolution time^ (days) |
|---|---|---|---|---|---|---|
| Directly from investors | 0 | 0 | 0 | 0 | 0 | 0 |
| SEBI (SCORES) | 0 | 0 | 0 | 0 | 0 | 0 |
| Other sources (if any) | 0 | 0 | 0 | 0 | 0 | 0 |
| Grand total | 0 | 0 | 0 | 0 | 0 | 0 |
Note: In case of any complaints received against the IA due to impersonation of the IA by some other entity, the IA may adjust the number of such complaints from the total number of received/resolved complaints while preparing the above table. Further, the IA must close such impersonation-related complaints after following the due process as specified by SEBI/IAASB.
^ Average resolution time is the sum total of time taken to resolve each complaint in days, in the current month, divided by the total number of complaints resolved in the current month. *Inclusive of complaints of previous months resolved in the current month. #Inclusive of complaints pending as on the last day of the month.
Trend of monthly disposal of complaints
| Month | Carried forward from previous month | Received | Resolved* | Pending# |
|---|---|---|---|---|
| April 2026 | NA | NA | NA | NA |
| April 2026 | NA | NA | NA | NA |
| June 2026 | NA | NA | NA | NA |
| July 2026 | NA | NA | NA | NA |
| August 2026 | NA | NA | NA | NA |
| Grand total | 0 | 0 | 0 | 0 |
*Inclusive of complaints of previous months resolved in the current month. #Inclusive of complaints pending as on the last day of the month.
Trend of annual disposal of complaints
| Year | Carried forward from previous year | Received | Resolved* | Pending# |
|---|---|---|---|---|
| 2025-26 | NA | NA | NA | NA |
| Grand total | 0 | 0 | 0 | 0 |
*Inclusive of complaints of previous months resolved in the current month. #Inclusive of complaints pending as on the last day of the month.